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Feedback and Complaints

IMPORTANT NOTE: If you are wishing to make a client (or personal) referral to our counselling or case management services, please use our ONLINE REFERRAL FORM or contact our team on 1800 272 831.

Feedback & Complaints Form

  • Before you start

    This form is for Feedback and Complaints ONLY. If you wish to contact Bravehearts regarding our services or seeking advice or help, please use the CONTACT US section on this website OR call our FREECALL Information and Support Line on 1800 272 831.
  • Please choose a method of contact from the drop down menu above
  • If you are making a complaint please describe a) what happened, b) where it happened and c) who was involved (if known). Please also give us all the dates and other details you can remember.
    Positive client testimonials and feedback help us to promote our services to other people who may need it. If you have given us a compliment or told us we have done something right, we would love to tell everyone about it! Please be assured that your identity would be protected and feedback de-identified.
  • Your Details

    If you would like us to contact you to discuss your comments, please provide your contact details below. If you wish to remain anonymous but would still like a response, please complete your details below omitting your name. Please be aware that by filling out our online form we will protect your privacy and your personal details will not be shared with any third-party .
  • Postal Address

    If your preferred contact is via post, please provide your postal address.
  • Thank you

    We appreciate you taking the time to provide us with valuable feedback. If you chose to have us respond to your feedback or complaint, please allow us at least a week to get back to you via phone or email and two weeks via post.

 

Download our Compliments, Complaints and Feedback Policy

download our Client Rights and Access to Confidential Information Policy

Dear valued clients,

The health, safety and wellbeing of our clients is, and always has been Bravehearts highest priority. The situation regarding the Novel Coronavirus (COVID-19) locally and around the world is changing daily. Considering the latest government directives in response to COVID-19, and in looking forward as far as is possible, we are making changes to the way we deliver our support services. Bravehearts have moved to a position of contactless service delivery. All regular sessions and support services will now be conducted via telephone and our E-Health platform.

Bravehearts will continue to provide counselling and support services to all existing and new clients.  

The decision to proceed in this way has been made to safeguard the health, safety and wellbeing of our clients, staff and that of the community. The service changes are temporary. We will advise you of further changes.

We continue to accept and action new referrals for all services. Anyone wanting to access our services can call Bravehearts on 1800 272 831. People can still be referred, by calling, or by filling out an online referral form. We anticipate having a significant online and telephone capability to support clients and the community through this time.

If you have any questions about the changes outlined above, please don’t hesitate to get in touch.

We appreciate your understanding during this uncertain time.