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the National Redress Scheme

The National Redress Scheme provides acknowledgment and support to people who experienced institutional child sexual abuse. It was created in response to the Royal Commission into Institutional Responses to Child Sexual Abuse, which estimated that 60,000 people experienced institutional child sexual abuse in Australia.

Redress is an alternative to seeking compensation through the courts.

The National Redress Scheme can provide three things:

  • access to counseling
  • a payment, and
  • a direct personal response from the institution (e.g. an apology) for people who want one.

The Scheme started on 1 July 2018 and will run for 10 years.

Applying for the National Redress Scheme

Bravehearts is a Redress Support Service provider. We offer free and confidential support to anyone considering applying to the National Redress Scheme.

Bravehearts can provide more information about the Scheme and who can apply. We can also help fill out the form and support you throughout the process.

For more information about the National Redress Scheme, visit the National Redress website or call the National Redress Information Line on 1800 737 377.

To arrange a telephone appointment to find out how Bravehearts can help you, please contact our Bravehearts Intake and Support Line to discuss your needs on 1800 272 831 toll-free on 1800 272 831 Monday to Friday 8:30am – 4:30pm AEST, contact us via email at, or complete our online referral form.


Download our Beyond Brave Redress Support Service brochure


Dear valued clients,

The health, safety and wellbeing of our clients is, and always has been Bravehearts highest priority. The situation regarding the Novel Coronavirus (COVID-19) locally and around the world is changing daily. Considering the latest government directives in response to COVID-19, and in looking forward as far as is possible, we are making changes to the way we deliver our support services. Bravehearts have moved to a position of contactless service delivery. All regular sessions and support services will now be conducted via telephone and our E-Health platform.

Bravehearts will continue to provide counselling and support services to all existing and new clients.  

The decision to proceed in this way has been made to safeguard the health, safety and wellbeing of our clients, staff and that of the community. The service changes are temporary. We will advise you of further changes.

We continue to accept and action new referrals for all services. Anyone wanting to access our services can call Bravehearts on 1800 272 831. People can still be referred, by calling, or by filling out an online referral form. We anticipate having a significant online and telephone capability to support clients and the community through this time.

If you have any questions about the changes outlined above, please don’t hesitate to get in touch.

We appreciate your understanding during this uncertain time.